Chapter 1. General Conditions of Carriage
Chapter 2. Special Transportation Terms
III Quality of Passenger and Luggage Transportation
Chapter 1. The transportation agreement
Chapter 2. Lost or Damaged Ticket
Chapter 3. Prohibition of the transfer of a ticket
Chapter 4. Ticket validity
Chapter 5. Extension of ticket validity
Chapter 6. Flight Coupon Sequence
Chapter 7. Service class
Chapter 8. Terms and conditions for the presentation of tickets in order to return the paid amounts
Chapter 9. Abbreviations
V Stop on the route or coordinate the stop location (Stopover)
VII Passenger and luggage reservations
Chapter 1. Booking Requirements
Chapter 2. Personal Passenger Information
Chapter 3. Placing a place
Chapter 4. Reservation confirmation
Chapter 1. Passenger Service at the Airport
Chapter 2. Servicing passengers on board an aircraft
Chapter 3. Requirements for the quality of services provided to passengers on board an aircraft depending on the class of service
Chapter 4. Safety requirements on board an aircraft
X-Carriage of Certain Passenger Categories
Chapter 1. Transportation of persons with disabilities or persons with disabilities
Chapter 2. Transportation of Children and Pregnant Women
Chapter 3. Transportation of Deported and Passed Passengers
X Passenger Check-In & Checkout
XI Denied Transportation of Passengers and Luggage to Ensure Aviation Safety
Chapter 1: Baggage Requirements
Chapter 2. Free baggage allowance rates
Chapter 3. The Value of Baggage Declared
Chapter 4. Group Luggage Carriage
Chapter 5. Requirements for baggage packaging
Chapter 6. Restrictions on the acceptance of the carriage of things as baggage
Chapter 7. Right to refuse to accept baggage
Chapter 8. The right to review
Chapter 9. Excess baggage.
Chapter 10. Payments for luggage exceeding the free ride rate
Chapter 11. Unaccompanied Luggage
Chapter 12. Hand luggage
XIII Traveling Certain Luggage Categories
Chapter 1. Carriage of baggage in an aircraft cabin
Chapter 2. Transportation of animals (birds)
Chapter 3. Transportation of sports equipment, bicycles and musical instruments
XVI Passengers' Rights in case of Denied Transportation, Cancellation or Delay
Chapter 1. The Procedure for Compensation
Chapter 2. Compensation for passengers in the event of denied transportation
Chapter 3. Compensation for passengers in case of cancellation of a flight
Chapter 4. Compensation for passengers in the event of a flight delay
Chapter 5. Compensation for Passengers for Change in Service Class
XVII Luggage Detention Compensation
XVIII Airline's Responsibilities to Inform Passengers on Their Rights
Chapter 1: The general refund procedure
Chapter 2. Refunds
Chapter 3. The right to refuse to return funds
XXII Serial Carriers (Airline)
XXVI Administrative Formalities
Chapter 1. Travel Documents
Chapter 2. Refusal to enter the country
Chapter 3. Passenger's Responsibility
Chapter 4. Customs controls, security controls, passport control and other types of controls
XXVII Responsibility of the Airline and the amount of compensation for the damage
Chapter 1. Death and bodily harm of passengers. Baggage Damage.
Chapter 2. Responsibility of the Airline for the damage caused by the delay in transportation
Chapter 3. Exemption from liability
Chapter 4. Compensation in case of death or bodily harm of passengers
Chapter 5. The Limits of Liability for Damage Caused by Delay
Chapter 6. Transportation of currency units
Chapter 1. General Provisions on the Procedure for Filing Claims and Filing Claims.
Chapter 2. Procedure for claiming and filing claims for improper passenger transportation
Chapter 3. Procedure for claiming and filing claims for improper baggage transportation
XXX Compliance with these Guidelines
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